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Returns & refund policy

Last updated: 24 October 2026

We want you to be happy with every order. This policy explains when you can return an item, how to do it, and how refunds work.

When can I return or replace an item?

Within 5 days of delivery, if the item you received is:

  • Damaged or broken on arrival,
  • Defective or not working as described,
  • Wrong - different product, size, colour or design from what you ordered, or
  • Incomplete - parts or accessories missing.

How to request a return

  1. Write to evonkart9@gmail.com or message us on WhatsApp within 5 days of delivery.
  2. Share your order number, clear photos of the item and packaging, and the unboxing video showing the issue. (Please record the video while opening the parcel - it is the quickest way for us to approve your request.)
  3. We review within 2 working days. If approved, we arrange a free pick-up (or ask you to ship it back and reimburse reasonable shipping cost) and send a replacement or refund - your choice, subject to stock.

What cannot be returned

  • Items that are used, washed, altered or damaged after delivery.
  • Items without original packaging, tags or accessories (where applicable).
  • Change-of-mind returns - because most items are shipped directly from our supplier partners, we are unable to accept returns for reasons like "don't like it" or "ordered by mistake". Please check size, colour and details before ordering.
  • Intimate/hygiene items, and customised or made-to-order products, unless they arrive damaged or wrong.

Refunds

  • Prepaid orders: refunded to the original payment method (UPI / card / netbanking) within 5-7 working days after the returned item passes quality check. Your bank may take a few more days to show it.
  • Cash on Delivery orders: refunded by bank transfer / UPI to the account you share with us, within 5-7 working days after approval.
  • Shipping fees and COD fees are refunded only when the return is due to our error (wrong / damaged / defective item).
  • If a prepaid discount or coupon was used, the refund is the amount you actually paid for the returned item.

Cancellations

You can cancel an order for free before it is shipped - write to us as soon as possible with your order number. After shipping, cancellation is not possible, but you can still use this returns policy when the order arrives. Paid orders cancelled before dispatch are refunded within 5-7 working days.

Failed or double payments

If money was deducted but your order did not go through, or you were charged twice, the amount is usually auto-reversed by the payment gateway / bank within 5-7 working days. If it is not, write to us with your order number and payment reference and we will follow up with the gateway.

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